Shipping & Returns

SHIPPING CHARGES

AISTISHKA ships internationally. Free shipping is offered for all orders above 200 EUR.

 

When shipping to non EU countries, duties and taxes assessed by customs are the responsibility of the customer.

DELIVERY DATES

Once your order has been successfully completed, you will receive an email confirmation from us. Orders are processed the next working day from the payment date. The items that are in stock, are shipped in 1-2 working days and should reach you within 2 weeks. The items that need to be produced, are shipped in 10-14 working days, so they should reach you within 4 weeks.

All items are being sent Mon-Fri 9am-4pm via DPD, OMNIVA or LP Courier Service. It ensures your ability to track where the goods are from their dispatch from our headquarters to the safe arrival right to your hands.

RETURNS/EXCHANGES

The same return policy is valid for both produced and in stock items: you can return/exchange unsuited item if it was produced for you and didn't fit. 

We provide 30 days policy to exchange/return your online purchased items. Our aim is to ensure you find the best suitable styles, therefore we highly encourage you to exchange unsuited items instead of returning them. You can exchange your purchased item’s sizes/colours, or choose new styles from online catalogue. Shipping of exchanged items is free of charge.

If for some reason you decided to return our product, please find the return label in your package. Return costs €15 for EU customers and €30 for non EU customers. Please get in touch if you would like to use your preferred shipping services instead.

In order to receive the refund, item has to be new, undamaged and with all brand tags attached. If the returned item fits the requirements, we will refund the original price paid for the return goods as quickly as possible. The refund will exclude shipping costs. We will contact you as soon as we receive your returned package.

Get in touch via email office@aistishka.com or contact form in case you have any issues.